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Whenever we find ourselves in dangerous situation, fall victims of a crime or accident we should not hesitate to call for help. If we own a mobile phone, calling 112 emergency number is all we should do – operator will redirect us with adequate officer. But, if we do not own a mobile personally we may ask someone on the street to help us. Calling emergency numbers is free of charge and does not require any funds from the pre-paid card or subscription. 

How to Make Emergency Calls?

Calling 112 (emergency number), 997 (Police) is FREE OF CHARGE, you can use any telephone, even without subscription.

You may call 112 in case of:

- a seizure (in Poland, only the Police officers and border guards may check your identity)

- other emergency situations like road accidents, violence acts, thefts etc.

What is "112"?

Emergency number “112” is a single European emergency call number for both fixed-line and mobile phones.

The single European emergency call number “112” was established by the Council Decision of 29 July 1991 and further regulated by the Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive).

Calling the “112” emergency number is free of charge.
The “112” number can also be called from a phone without a SIM card.
All calls to “112” in Poland will ultimately be answered by operators from the emergency communication centres.

Emergency numbers 997 (Police), 998 (State Fire Service) and 999 (emergency medical services) are working alongside “112” in Poland since Polish citizens are accustomed to using those numbers, to ensure their comfort and due to specificity of some emergency calls.


· If possible, a call to the “112” number operator should be made by a person located directly on the spot or by a witness of the given incident;

· After dialing “112” wait patiently until the operator answers, do not hang up until the call has been answered (the call is free of charge so it does not generate any cost for the caller);

· Briefly describe the incident or the situation you have witnessed so that the operator of the emergency communication centre could call the relevant services, give your first name and surname;

· Give your current location/address where the incident or the situation took place; if possible, describe the fastest access road to the site of the incident;

· Provide additional information in reply to the questions asked by the operator;

· Follow the orders/instructions of the operator;

· Do not hang up until the operator explicitly tells you to do so, due to the need to provide the most important information about the incident;

· If the situation suddenly changes or gets worse, notify the "112" operator immediately;

· Try not to use the phone from which you called in case the operator tries to contact you again to verify the information or to provide other additional information.

(Information from the 112 emergency number website)

Source and ore information: 

On Polish territory following emergency numbers are available:

999: Ambulance
998: Fire Brigade
997: Police
994: Water Supply – Sewage Emergency
993: Heating System Emergency
992: Gas Emergency
991: Electricity Emergency
988: Helpline
986: Municipal Police
981: Road Assistance

Voivodeship Police Department: 

ul. Małopolska 47
70-515 Szczecin
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.




Municipal Police Department:
ul. Kaszubska 35
70-227 Szczecin
tel. 91-82-13-505
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Hotline: 0800-156-032 – free, anonymous hotline.

Szczecin Downtown Police Department
Secretary office: 91-82-12-205
Monday - Friday: 7.30-15.30
Duty officer: tel. +48 91-82-19-101


Szczecin Niebuszewo Police Department
Secretary office: +48 91-82-14-515
Monday - Friday: 7.30-15.30
Duty officer: tel. +48 91-82-19-102


Szczecin Pogodno Police Department
Secretary office: + 48 91-82-14-315
Monday - Friday: 7.30-15.30

Duty officer: tel. +48 91-82-19-103


Szczecin Nad Odrą Police Department
Secretary office: +48 91-82-16-415
Monday - Friday: 7.30-15.30
Duty officer: tel +48 91-82-19-104


Szczecin Dąbie Police Department
Secretary office: + 48 91-82-12-515
Monday - Friday: 7.30-15.30
Duty officer: +48 91-82-19-105


Prevention department: +48 91-82-13-445